Frequently asked questions

Photos and Artwork

Can I customize my portrait?

Yes! You can ask for any special requests and we’ll do our best to make your portrait exactly the way you want it. In some instances we are not able to make big changes - for example, we cannot close your dog's mouth if the photo you provide is of your pet with their toungue hanging out. It is also rare that we are able to change the color of the background in the painting. Don't hesitate to ask for whatever customizations you want and we will be upfront with you if we can or cannot make the adjustments. View examples of good and bad pictures.



Can the portraits have people in them instead of pets?

Sure! Instead of a dog or cat we’re happy to make a Renaissance portrait of your child, partner, mom, dad, etc… You can also have us make a portrait with a pet and an owner together. Choose Multiple Pet Portraits for this option.



Can you make a pet portrait with more than one pet?

Yes! Simply select one of our multiple pet portraits options. We offer many options with two, three, four and even five pets!



Can I choose a painting for a background that I don't see in your shop?

Yes! As long as the painting does not have copyright restrictions feel free to suggest any painting. Typically, 70 years after an artist dies the work goes into the public domain and we can use it. If you do want a painting that is not one of our existing listings you'll need to order THIS LISTING which includes an extra set-up fee of $40 to create the new template.



How long does it take to receive the finished portrait?

Once we receive your order and your valid uploaded images we will have a preview ready for you within 3-5 business days. Once all final changes and requested edits are complete and you have confirmed the final preview we'll print and ship your order within 1-2 days of you approving your artwork. See below for shipping estimates: USA: 2-5 business days
Canada: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-20 working days Let us know if you need your order rushed and we’ll do our best to accommodate you.
You can add priority overnight shipping upgrade to your order HERE



Are my photos good enough for you to use?

What is most important is that the image is not blurry, fuzzy or pixilated, and that there is good lighting on the pet and that it is an unobstructed view of their face. You can always send me a few images and I’ll let you know if they work or not. See our guide HERE for examples of good and bad photos.



Can I get a preview before I order?

Unfortunately Not. Making your preview is the bulk of the artistic work – this is part of what you are paying for. But once you order you’ll receive a preview within 3-5 business days and we are happy to make any changes you request till you are satisfied with the final piece.



Can you make the hands in a painting into paws?

Yes – In order to do that we preferably ask you to use the uploader to send in additional photo close-ups of your pet’s paws. If you aren't able to do that we do have stock photos of cat paws and dog paws that we will use.



What sizes do you print on?

We have standard size options that you will see in the drop-down menu when you order. These include 8×10″ 12×18″, 16×24″, 24×36″, 32x48" and 40x60". If you need a special custom size please contact us and we’ll see if we can accomodate your special size request.



Can you make portraits of other animals besides dogs and cats?

Yes! I love to make portraits of all kinds of exotic pets. I've had the pleasure of making parrot portraits, cockatiels, horses, ferrets, rats, squirrels and even a bearded dragon! I would be delighted to work with your unusual animal requests!



Explain the Wrapped Canvas vs Photo-Paper options?

The difference between the wrapped canvas and the photo-paper: Photo-paper is a flat artwork printed on archival quality photo-paper. We use Fujicolor Crystal Archive Lustre Paper for brilliant colors and deep blacks. Wrapped Canvas is textured artist grade canvas mounted, stretched and ready to hang. Our most popular product is the wrapped canvas because it is sturdy, ready-to-hang and needs no framing. (Either option can be framed) Here are close-ups of the wrapped canvas product details Artist Grade Canvas | 1.25” Depth Size Range 8x10" to 40x60" Finished Backing | Corner Bumpers Metal Screw Fasteners The Wrapped Canvas will stand out wonderfuly on your wall.



How many edits /what types of edits will you make if I don't approve of the preview?

Upon receiving your pet portrait preview by email, you’ll have 7 days to contact me about any changes required to the portrait. It is my #1 priority to make sure you are happy with your pet portrait – before printing I will make any reasonable requested changes (this does not include using a completely different photograph or painting so be sure and only send me photographs that you want me to use and choose the painting that you really want otherwise I will have to charge for additional time or an additional order). Once you have confirmed for printing and it has gone to press I will no longer make any changes.



Customer Support

How long is the wait for a reply to my email?

We try to answer emails as quickly as we can. If it is a weekday during business hours expect a reply the same day. During weekends or non-business hours expect to hear back the following day or the Monday after the weekend.



Do you have a customer support phone number?

Yes! 413-475-2651 Feel free to call anytime. If I'm not spending some quality time with my pet or my family I'll gladly answer your questions. Otherwise you are always free to email me at petportraits@therenaissancepet.com



Shipping & Payment

What are the shipping times?

Once all final changes and requested edits are complete and you have confirmed the final preview we'll print and ship your order within 2-3 business day of you approving your artwork. See below for shipping estimates: USA: 2-5 business days
Canada: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-20 working days * Please allow a longer delivery time during seasonal shopping periods. Let us know if you need your order rushed and we’ll do our best to accommodate you.
You can add priority overnight shipping upgrade to your order HERE



Do you ship worldwide?

Yes! We ship everywhere!



Which payment methods do you accept?

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.



Will I get a tracking number?

Yes, all orders are shipped with tracking. You'll receive the tracking number via email.



Holiday Service

Do you offer gift wrap?

Unfortunately we do not currently offer a gift wrapping service. However, all of our portraits come sealed in opaque protective packaging. So the surprise won't be ruined upon delivery!



Will my order arrive for Christmas?

Our pet portraits make the most unforgetable Christmas gifts!

Currently, we advise ordering no later than December 10th for delivery by Christmas.

Our Christmas cut-off dates will be announced in the near future.