Terms and Conditions
Cancelations and Refunds
Copyright and Intellectual Property
Granting us permission for a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable right and license to reproduce, distribute, publish, transmit, modify, adapt, print, display, distribute, prepare derivative works based upon and otherwise use your Photograph(s);
Irrevocably granting permission to us to use the Photograph(s) (and the images and content therein), in whole or in part, on the Site and in print and electronic or any other media and to edit, combine with other material and make derivative works of same, in whole or in part, without notifying you and without obligation to you;
Certifying and acknowledging that you own the Photograph(s) or have the legal right (permission) to permit us and the Site to use, edit or publish and otherwise use the Photograph/s without obligation or liability to any other third party;
Representing and warranting that if any minors appear in the Photograph(s), you are the mother, father or duly appointed guardian of such child(ren) or have the irrevocable permission of the parents or duly appointed guardian(s) of such child(ren) to grant the rights set forth herein to us on behalf of such minor(s) and will indemnify us in the event of this representation proving to be false or misleading in any respect.
Damage During Delivery
All of my pet portraits are fully insured during delivery. In the unlikely event that a portrait is damaged in transit, please contact me immediately. Provide photo evidence of the damaged work to receive a replacement. As long as clear evidence of the damage is provided I will provide a replacement portrait completely free of charge.
Security of Financial Information
Your financial information is not stored by us, your payment is processed by our secure payment gateway. The Renaissance Pet online store uses industry standard encrypion to protect the confidentiality of the information you submit during the checkout. When you submit your order and payment to us, we use a 128-bit Secure Socket Layer (SSL) encryption to protect that information in transit. With SSL technology, the web address starts with “https://” instead of “http://”to indicate your information is encrypted during transmission.
We will do everything we can to make this experience exceptional and pleasurable for you. If you have any comments, recommendations or disputes (highly unlikely), please kindly let us know ASAP and we are happy to listen and try our best to resolve any issue. We can be contacted at any time via our contact form.
Canada: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-20 working days
You can add priority overnight shipping upgrade to your order HERE
Upon receiving your pet portrait preview by email, you’ll have 7 days to contact me about any changes required to the portrait. It is my #1 priority to make sure you are happy with your pet portrait – before printing I will make any reasonable requested changes (this does not include using a completely different photograph or painting so be sure and only send me photographs that you want me to use and choose the painting that you really want otherwise I will have to charge for additional time or an additional order). Once you have confirmed for printing and it has gone to press I will no longer make any changes.