Cancelations and Refunds

If you wish to cancel your Pet Portrait please notify me as soon as possible. If it is before I have begun the artwork, you are eligible to receive a full refund. If clients wish to cancel their order after I have already started the artwork, please note that we only issue refunds in exceptional circumstances, rather than as a matter of policy. Refunds are not available if you simply change your mind. Refunds, or exchanges can be given where goods are faulty, wrongly described or different to what was ordered. Upon receiving your pet portrait preview by email, you’ll have 7 days to contact me about any changes required to the portrait. It is my #1 priority to make sure you are happy with your pet portrait – before printing I will make any reasonable requested changes (this does not include using a completely different photograph or painting so be sure and only send me photographs that you want me to use and choose the painting that you really want otherwise I will have to charge for additional time or an additional order). Once you have confirmed for printing and it has gone to press I will no longer make any changes. Please get in touch if your not happy with your order. Once we know what the problem is, we will let you know how we can help.

Copyright and Intellectual Property

By submitting an order form, either electronically or by post you are agreeing that The Renaissance Pet retains the full copyright and licensing rights to the artwork we produce from your photograph(s), thereby allowing us to use the artwork in any way we see fit for an indefinite period of time. This includes:

• Granting us permission for a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable right and license to reproduce, distribute, publish, transmit, modify, adapt, print, display, distribute, prepare derivative works based upon and otherwise use your Photograph(s);
• Irrevocably granting permission to us to use the Photograph(s) (and the images and content therein), in whole or in part, on the Site and in print and electronic or any other media and to edit, combine with other material and make derivative works of same, in whole or in part, without notifying you and without obligation to you;
• Certifying and acknowledging that you own the Photograph(s) or have the legal right (permission) to permit us and the Site to use, edit or publish and otherwise use the Photograph/s without obligation or liability to any other third party;
• Representing and warranting that if any minors appear in the Photograph(s), you are the mother, father or duly appointed guardian of such child(ren) or have the irrevocable permission of the parents or duly appointed guardian(s) of such child(ren) to grant the rights set forth herein to us on behalf of such minor(s) and will indemnify us in the event of this representation proving to be false or misleading in any respect.

Your Photographs

By sending me photograph(s) of your pet you are confirming that you either own the copyright to the photograph(s) or have gained permission and/or a license from the the copyright owner to grant me a license to use the photograph(s) for producing your Pet Portrait from and in advertising material for an indefinite period of time. Further, in sending me the photograph(s), either electronically or by post, you agree to indemnify me against any costs arising from claims made against me by persons claming to own the copyright.

Damage During Delivery

All of my pet portraits are fully insured during delivery. In the unlikely event that a portrait is damaged in transit, please contact me immediately. Provide photo evidence of the damaged work to receive a replacement. As long as clear evidence of the damage is provided I will provide a replacement portrait completely free of charge.

Security of Financial Information

Your financial information is not stored by us, your payment is processed by our secure payment gateway. The Renaissance Pet online store uses industry standard encrypion to protect the confidentiality of the information you submit during the checkout. When you submit your order and payment to us, we use a 128-bit Secure Socket Layer (SSL) encryption to protect that information in transit. With SSL technology, the web address starts with “https://” instead of “http://”to indicate your information is encrypted during transmission.

Disputes

We will do everything we can to make this experience exceptional and pleasurable for you. If you have any comments, recommendations or disputes (highly unlikely), please kindly let us know ASAP and we are happy to listen and try our best to resolve any issue. We can be contacted at any time via our contact form.

Shipping

Once all final changes and requested edits are complete and you have confirmed the final preview we'll print and ship your order within 2-3 business day of you approving your artwork. See below for shipping estimates: USA: 2-5 business days
Canada: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-20 working days * Please allow a longer delivery time during seasonal shopping periods. Let us know if you need your order rushed and we’ll do our best to accommodate you.
You can add priority overnight shipping upgrade to your order HERE

Edits

Upon receiving your pet portrait preview by email, you’ll have 7 days to contact me about any changes required to the portrait. It is my #1 priority to make sure you are happy with your pet portrait – before printing I will make any reasonable requested changes (this does not include using a completely different photograph or painting so be sure and only send me photographs that you want me to use and choose the painting that you really want otherwise I will have to charge for additional time or an additional order). Once you have confirmed for printing and it has gone to press I will no longer make any changes.